NemoStar Terms of Use

Please read these Terms carefully. By creating an account or using the Services, you confirm that you have read, understood, and agree to these Terms, our Privacy Policy, and our Community Guidelines. If you do not agree, do not use the Services.

1. Eligibility

• You must be at least 13 years old to use the Services. If you are under 18, you may use the Services only with the consent and supervision of a parent or legal guardian, who accepts these Terms on your behalf. (Note: As stated in our Privacy Policy, the Nemo Star mobile application is intended exclusively for individuals aged 18 and older.)
• You must be at least 18 years old to purchase coins, use lucky gifts or in-app games, join an agency as a host, or redeem diamonds or receive any payout.
• You may not use the Services if you have previously been permanently banned by us, or if you are prohibited from doing so under applicable law.

2. Your Account

• You can create an account with an email address and password or with Google Sign-In. Each account receives a NemoStar ID, which you may also use to sign in once you have set a password.
• You agree to provide accurate information and to keep it up to date.
• You are responsible for keeping your password secure and for all activity that happens under your account. Notify us immediately at nemo.star2027@gmail.com if you suspect unauthorized access.
• Accounts are personal. You may not sell, buy, rent, share, or transfer your account, your NemoStar ID, or any virtual items to anyone else. Special or premium IDs remain the property of NemoStar and may be reassigned if an account is closed or found to be in violation of these Terms.
• You may delete your account at any time from the app settings or by following the instructions on our Account Deletion page. Deletion is permanent: your profile, virtual items, coins, and diamonds will be lost and cannot be restored.

3. The Services

NemoStar is a social voice platform. The Services may include voice rooms, room chat, private messaging, profiles, followers, gifts, levels, VIP memberships, a store of virtual items (such as frames and entrance effects), games, families, agencies, and related features. We may add, change, or remove features at any time.

4. Coins and Virtual Items

• Coins are a virtual currency that you can obtain by purchase, as rewards, or through promotions. Coins can be used only inside the Services, for example to send gifts or to buy VIP memberships and store items.
• Coins and virtual items have no monetary value, are not your personal property, and cannot be exchanged for cash or for anything outside the Services, except as expressly described in Section 5. We grant you a limited, personal, non-transferable, revocable license to use them within the Services.
• All purchases are final and non-refundable, except where a refund is required by applicable law or by the policies of the app store through which you made the purchase.
• Buying, selling, or trading coins, virtual items, or accounts outside the official channels of the Services is prohibited and may result in the loss of those items and the suspension of your account.
• VIP memberships and some virtual items are valid for a limited period and expire automatically at the end of that period.
• We may correct balances or remove virtual items that were obtained through error, technical malfunction, fraud, chargebacks, or any breach of these Terms.

5. Gifts, Diamonds, and Earnings

• When you send a gift, the coins are deducted immediately and the gift cannot be cancelled, reversed, or refunded.
• Users who receive gifts may earn diamonds. Diamonds can be converted into coins, or redeemed or withdrawn only through the programs we make available in the Services (such as agency or diamond-selling programs), and only in accordance with the rules, minimum amounts, rates, and verification requirements that apply at the time of the request.
• We may request identity verification and may delay, reduce, or refuse any redemption or payout that we reasonably believe involves fraud, abuse, money laundering, self-gifting between related accounts, or any breach of these Terms. You are responsible for any taxes that apply to amounts you receive.
• Agencies, hosts, and top-up agents may be subject to additional rules that we communicate to them. In case of conflict, those additional rules apply to the relevant activity.

6. Lucky Gifts and Games

Lucky gifts and in-app games include random outcomes. Results are determined by chance, no outcome is guaranteed, and past results do not predict future results. These features are provided for entertainment only and are available only to users aged 18 or older. Rewards from these features are virtual items governed by Sections 4 and 5. We may change the odds, rules, or availability of these features at any time.

7. Rooms, Owners, and Moderators

• Room owners are responsible for the content and activity in their rooms. Owners may appoint room moderators ("admins") and may remove them at any time.
• Room moderators may mute, remove, or restrict participants in accordance with these Terms and the Community Guidelines, but may not take moderation actions against the room owner.
• NemoStar staff may enter any room and may take any moderation action, including closing a room, at any time to enforce these Terms.

8. Rules of Conduct

You agree not to use the Services to:

• Post, transmit, or broadcast content that is sexual or pornographic, involves minors in any inappropriate way, is violent or threatening, promotes hatred or discrimination, or is otherwise illegal.
• Harass, bully, threaten, impersonate, or defraud other users, or share another person's private information without consent.
• Promote real-money gambling, sell goods or services, or advertise without our permission.
• Engage in political or sectarian incitement, or encourage self-harm or dangerous activities.
• Infringe the intellectual property or other rights of others.
• Use cheats, bots, automated scripts, unofficial apps, or exploit bugs; or interfere with or attempt to gain unauthorized access to the Services, other accounts, or our systems.
• Create multiple accounts to abuse rewards, promotions, or gifts, or to avoid a ban.

More detailed rules are set out in our Community Guidelines, which form part of these Terms.

9. Your Content

You keep ownership of the content you create, such as messages, photos, voice, and room names. By posting or broadcasting content through the Services, you grant NemoStar a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process that content as needed to operate, moderate, and improve the Services. You are solely responsible for your content and confirm that you have the rights needed to share it.

10. Enforcement

If we believe you have violated these Terms or the Community Guidelines, or that your activity may harm other users or NemoStar, we may, at our discretion and with or without notice: remove content; issue warnings; mute or remove you from rooms; restrict features; suspend or permanently ban your account, devices, or network; and remove or freeze coins, diamonds, virtual items, and pending payouts connected to the violation. If you believe an action was taken in error, you may contact us at nemo.star2027@gmail.com.

11. Intellectual Property

The Services, including the NemoStar name and logo, software, design, graphics, gifts, frames, and other virtual items, are owned by NemoStar or its licensors and are protected by law. You may not copy, modify, distribute, sell, reverse engineer, or create derivative works from any part of the Services without our written permission. If you believe content on the Services infringes your rights, please contact us at nemo.star2027@gmail.com.

12. Third-Party Services

The Services rely on third-party providers (for example, Google, app stores, and our hosting and real-time audio providers). Your use of their services may be subject to their own terms. We are not responsible for third-party services.

13. Privacy

Our Privacy Policy explains how we collect and use your personal information. By using the Services, you acknowledge that your information will be processed as described there.

14. Changes to the Services and Termination

We may change, suspend, or discontinue all or part of the Services at any time. Where reasonably possible, we will give advance notice of significant changes. If we permanently discontinue the Services, we will make reasonable efforts to notify users in advance. You may stop using the Services and delete your account at any time.

15. Disclaimers

The Services are provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties of any kind, express or implied, including that the Services will be uninterrupted, error-free, or secure. Content posted by users reflects the views of those users only, and we are not responsible for it.

16. Limitation of Liability

To the fullest extent permitted by law, NemoStar will not be liable for any indirect, incidental, special, or consequential damages, or for any loss of data, virtual items, or profits, arising from your use of or inability to use the Services. Our total liability for any claim relating to the Services will not exceed the amount you paid to us in the twelve (12) months before the claim arose. Nothing in these Terms limits liability that cannot be limited under applicable law.

17. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes through the app or other reasonable means. If you continue to use the Services after the updated Terms take effect, you accept them.

18. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-law rules, except where the mandatory consumer protection laws of your country of residence provide otherwise.

19. Contact Us

If you have any questions about these Terms, please contact us at:

nemo.star2027@gmail.com

support@nemostar.online