Privacy Policy

1. Introduction and Scope

Nemo Star ("NemoStar", "we", "us", or "our") operates the official Nemo Star website (the "Site"), the Nemo Star mobile application (the "App"), and related services (collectively, the "Services").

This policy explains how we collect, use, share, retain, and protect personal information when you use the Services. It applies to information processed through the Site and the App. Third-party websites and services linked from our Services remain subject to their own privacy policies.

The Site and the App may process different categories of data. The relevant sections below describe those differences.

2. Information Collected Through the Website

3. Information Collected Through the App

Depending on the features you use, the App may process the following information:

• Account information: Email address and authentication information. If you use Google Sign-In, your name, email address, and profile photo may be received from Google.
• Profile information: Username, profile photo, biography, gender, date of birth, country, and automatically generated NemoStar ID.
• User-generated content: Private text, image and voice messages, room chat messages, room names, cover images, and reports submitted about other users.
• Technical information: Device identifier, device model, operating system and version, App version, IP address, and language settings, where collected by the App or its services.
• Push notification tokens: Tokens used to deliver push notifications to your device.
• Usage information: Rooms created or joined, seats occupied, followers and following, profile visits, gifts sent and received, levels, and other in-App activity.
• Voice rooms: When you speak from a seat in a voice room, your voice is transmitted in real time to other participants through the audio service used by the App. This describes real-time transmission and does not, by itself, mean that audio is recorded or stored.
• Virtual items and activity records: Records relating to coins, diamonds, gifts, VIP subscriptions, store items, games, agency activity, and top-up or withdrawal requests, where those features are used.
• Support communications: Information you provide when contacting us or submitting a report.

4. How We Use Information

We use information, as applicable, to:

• Create accounts and authenticate users.
• Provide voice rooms, room chat, private messaging, gifts, levels, VIP benefits, the store, games, families, and agencies.
• Display public profiles and social activity to other users.
• Maintain records of virtual currency, gifts, rewards, and applicable requests.
• Send notifications about messages, followers, gifts, room activity, and important service updates.
• Detect and respond to fraud, spam, abuse, and violations of our terms or community rules.
• Review user reports, respond to support inquiries, and enforce applicable restrictions.
• Diagnose technical problems and improve service stability and functionality.
• Meet applicable legal obligations.
• Respond to website support requests and improve the Site.

5. Information Visible to Other Users

Nemo Star includes social features. Depending on your activity and the feature involved, other users may see your username, NemoStar ID, profile photo, biography, gender, age or date of birth information as displayed by the App, country, levels, VIP status, badges, frames, follower counts, room participation, occupied seats, room chat messages, gifts sent or received, and your voice while speaking in a room.

Private messages are intended for the participants in the conversation. Access or review may occur where necessary to investigate a report, address safety concerns, or comply with applicable law, subject to applicable access controls.

Authorized staff may access profiles or enter rooms for moderation and safety purposes. Such access should be restricted to authorized personnel and legitimate operational needs.

6. Service Providers and Data Sharing

We do not sell personal information. Information may be processed by service providers that support the Services, including:

• Supabase: Database, authentication, and file storage for the App and related services.
• Google Firebase: Real-time room data, push notifications, and other Firebase services used by the App.
• Agora: Real-time voice transmission in rooms.
• Google: Google Sign-In when you choose that sign-in method.
• Website infrastructure providers: Supabase for support records and Cloudflare for website hosting or delivery, where configured.
• Distribution platforms: Platforms used to distribute the App may process information under their own terms and privacy policies.

We may also disclose information when required by law, to respond to lawful requests, to protect users or our rights, or as part of a business transfer. Other disclosures will be made where permitted and, when required, with your consent.

The providers listed above are based on the services identified for Nemo Star. The exact information each provider receives depends on the features enabled and how those services are configured.

7. International Data Transfers

Information may be processed or stored in countries other than your country of residence, depending on the service providers and their infrastructure. Where required by applicable law, appropriate safeguards should be used for international transfers.

8. Data Retention and Deletion

Website support records: The Site policy specifies a retention period of up to 12 months from submission, or until the information is no longer needed, after which the records are intended to be securely deleted.

App account data: When an App user deletes their account, we intend to delete or anonymize associated personal information within 15 days, subject to applicable legal obligations and the exceptions described below.

Certain records may be retained for longer where necessary to meet legal requirements, maintain records of financial transactions, address fraud or safety violations, resolve disputes, or enforce agreements.

Messages previously sent to other users may remain visible to those recipients after account deletion. Information retained for legitimate legal or safety purposes will be handled according to the applicable retention requirements.

Users can request App account deletion through the account deletion feature in the App. Website users can contact us using the privacy contact details below to request deletion of information submitted through the Site.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Object to or request restriction of certain processing.
• Withdraw consent where processing relies on consent.
• Disable push notifications through device settings.
• Edit profile information through the App where that functionality is available.

We may need to verify your identity before responding to a privacy request. Applicable law may limit some rights or require us to retain particular information.

10. Security

We rely on technical and organizational measures intended to protect information, which may include encrypted connections, authentication safeguards, hashed passwords, and access controls, depending on the service involved. No method of transmission or storage can be guaranteed to be completely secure.

11. Age Restrictions for the App

The Nemo Star mobile application is intended exclusively for individuals aged 18 and older. Individuals under the age of 18 are not permitted to create an account or use the App.

By creating an account or using the App, you confirm that you are at least 18 years old. If we become aware that an account belongs to an individual under 18, we may suspend or terminate the account and take appropriate steps to handle associated personal information in accordance with applicable law.

This age restriction applies to the App. The Site remains subject to the laws and requirements applicable to its use.

If you believe that an individual under 18 is using the App, please contact us using the privacy contact details below.

12. Changes to This Policy

We may update this policy from time to time. Updates will be published on this page with a revised date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage users to review this page periodically.

13. Contact Us

For general questions, technical support, or website support requests, contact:

support@nemostar.online

For privacy questions, personal data requests, or App account deletion inquiries, contact:

nemo.star2027@gmail.com

We aim to respond to privacy requests within 15 working days where reasonably possible, and within any applicable legal deadline.