Request Permanent Account Deletion
You can permanently delete your Nemo Star account at any time either directly inside the mobile application or through the web/email process below without accessing the app.
Option 1: Request Account Deletion Without Accessing the App
If you have uninstalled the Nemo Star app or cannot access your account in the app, you can request permanent account deletion by contacting our privacy and support team directly:
- Send an email to nemo.star2027@gmail.com (or support@nemostar.online) with the subject "Account Deletion Request – Nemo Star", or submit a request through our online Support Form.
- Send the request from the email address associated with your Nemo Star account (including the Google or Huawei email address used to sign in), and include your NemoStar ID or username if available.
- To protect your account from unauthorized deletion, we may verify your identity using the registered email address before completing the deletion.
- Once verified, your account will be permanently closed and associated personal data will be deleted or anonymized within 15 working days.
Option 2: Delete Your Account Directly Inside the App
If you have access to the Nemo Star mobile application, you can delete your account immediately from within the app:
- Open the Nemo Star app and sign in.
- Go to your Profile tab and open Settings.
- Select Delete Account and confirm the permanent deletion prompt.
What Data Is Deleted vs. Retained
Data Permanently Deleted:
- Your account credentials, authentication profile, and NemoStar ID association.
- Your profile information (username, profile photo, biography, gender, date of birth, and country).
- Followers, following lists, push notification tokens, and in-app social profile data.
- All remaining virtual items, VIP status, frames, coins, and diamonds (which are permanently forfeited upon deletion and cannot be restored).
Data That May Be Retained for Legal or Safety Reasons:
In accordance with Section 8 of our Privacy Policy, certain records may be retained where necessary to comply with legal obligations and platform safety:
- Financial and transaction records: Retained for as long as required by applicable law and financial record-keeping obligations.
- Safety, fraud, and enforcement records: Records relating to bans, fraud prevention, safety violations, dispute resolution, or enforcement of our agreements.
- Previously sent messages: Messages previously sent to other users may remain visible to those recipients after your account is deleted.
- Website support records: Retained for up to 12 months from submission, or until no longer needed, after which they are securely deleted.
Deletion Timeline & Irreversibility
Permanent Action: Account deletion is permanent and irreversible. Once your account is deleted, your profile, NemoStar ID, virtual items, coins, and diamonds are permanently lost and cannot be recovered. Associated personal information is deleted or anonymized within 15 working days, subject to the legal and safety retention exceptions described above.
Support & Privacy Contact Details
For account deletion requests, personal data inquiries, or privacy questions, contact:
For general technical support or website support inquiries, contact:
Review our Privacy Policy and Terms of Use.